:root{color-scheme:light;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;--bg: #f5f7f9;--surface: #ffffff;--surface-strong: #eef4f6;--line: #d9e2e6;--text: #17212b;--muted: #5f6f7a;--teal: #0f766e;--teal-soft: #dff6f2;--amber: #b7791f;--amber-soft: #fff3d7;--red: #b42318;--red-soft: #ffe6e3;--blue: #2563eb;--radius: 8px}*{box-sizing:border-box}body{margin:0;min-width:1120px;background:var(--bg);color:var(--text)}button,select,input{font:inherit}button{cursor:pointer}.app-shell{display:grid;grid-template-columns:248px minmax(860px,1fr);min-height:100vh}.login-shell{display:grid;min-height:100vh;place-items:center;padding:24px}.login-panel{display:grid;gap:22px;width:min(100%,420px);border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);padding:22px}.login-brand{padding:0}.login-panel p{color:var(--muted);font-size:13px;line-height:1.45}.login-form{display:grid;gap:14px}.sidebar{display:flex;flex-direction:column;gap:22px;border-right:1px solid var(--line);background:#fbfcfd;padding:18px 14px}.brand{display:flex;align-items:center;gap:12px;padding:4px 4px 8px}.brand-mark{display:grid;width:38px;height:38px;place-items:center;border-radius:var(--radius);background:var(--teal-soft);color:var(--teal)}.brand strong,.brand span{display:block}.brand span,.topbar p,.section-heading p,.detail-header p,.context-block p,.security-note{color:var(--muted);font-size:13px;line-height:1.45}nav{display:grid;gap:4px}.nav-item{display:flex;align-items:center;gap:10px;width:100%;border:0;border-radius:var(--radius);background:transparent;color:#41515c;padding:10px;text-align:left}.nav-item.active,.nav-item:hover{background:var(--surface-strong);color:var(--text)}.security-note{display:flex;gap:10px;margin-top:auto;border-top:1px solid var(--line);padding:14px 6px 0}.workspace{display:flex;flex-direction:column;gap:14px;padding:18px}.topbar,.kpi-strip,.operations-bar,.case-list,.case-detail{border:1px solid var(--line);border-radius:var(--radius);background:var(--surface)}.topbar{display:flex;align-items:center;justify-content:space-between;padding:16px 18px}h1,h2,h3,p{margin:0}h1{font-size:24px;line-height:1.2}h2{font-size:17px}h3{font-size:14px}.shift-status,.live-call,.device-select,.provider-chips{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.shift-status{color:var(--muted);font-size:13px}.status-dot{width:9px;height:9px;border-radius:999px}.status-dot.ok{background:#16a34a}.kpi-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));overflow:hidden}.metric{display:grid;grid-template-columns:24px 1fr auto;align-items:center;gap:8px;min-height:62px;border-right:1px solid var(--line);padding:12px 16px}.metric:last-child{border-right:0}.metric span{color:var(--muted);font-size:13px}.metric strong{font-size:22px}.content-grid{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:14px;min-height:520px}.case-list,.case-detail{min-width:0;padding:16px}.section-heading,.detail-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:14px}.icon-command{display:grid;width:36px;height:36px;place-items:center;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);color:var(--teal)}.case-table{display:grid;overflow:hidden;border:1px solid var(--line);border-radius:var(--radius)}.case-row{display:grid;grid-template-columns:60px 48px minmax(78px,.8fr) minmax(118px,1fr) 104px 72px 78px;align-items:center;gap:8px;min-height:52px;border:0;border-bottom:1px solid var(--line);background:var(--surface);color:var(--text);padding:0 12px;text-align:left}.case-row>span,.case-row>strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.case-row.header{min-height:38px;background:#f8fafb;color:var(--muted);font-size:12px;font-weight:700;text-transform:uppercase}.case-row:last-child{border-bottom:0}.case-row.selected{background:#edf8f6;box-shadow:inset 3px 0 0 var(--teal)}.sla{font-weight:700}.sla.urgent{color:var(--red)}.chip{display:inline-flex;align-items:center;justify-content:center;min-height:24px;border-radius:999px;padding:2px 9px;font-size:12px;font-weight:700;white-space:nowrap}.case-row .chip{max-width:100%}.chip.ok{background:var(--teal-soft);color:var(--teal)}.chip.warn{background:var(--amber-soft);color:var(--amber)}.chip.bad{background:var(--red-soft);color:var(--red)}.chip.neutral{background:#edf0f2;color:var(--muted)}.eyebrow{color:var(--muted);font-size:12px;font-weight:700;text-transform:uppercase}.guided-close,.context-block{display:grid;gap:12px;border-top:1px solid var(--line);padding-top:14px}.context-block{margin-top:18px}label{display:grid;gap:6px;color:var(--muted);font-size:12px;font-weight:700}select,input{width:100%;min-height:38px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);color:var(--text);padding:0 10px}input:focus,select:focus{outline:2px solid #99d8d1;outline-offset:1px}.primary-action,.operations-bar button{min-height:38px;border:0;border-radius:var(--radius);background:var(--teal);color:#fff;padding:0 13px;font-weight:700}.error{color:var(--red);font-size:13px}.appointment-context{display:flex;justify-content:space-between;gap:14px;border:1px solid var(--line);border-radius:var(--radius);padding:10px}.appointment-context span{color:var(--muted);font-size:13px}.operations-bar{display:grid;grid-template-columns:minmax(260px,auto) minmax(260px,auto) 1fr;gap:12px;padding:12px 14px}.live-call{color:var(--muted)}.live-call strong{color:var(--text)}.live-call button,.device-select button{min-height:32px;background:#e8f4f2;color:var(--teal)}@media(max-width:900px){body{min-width:0}.app-shell{grid-template-columns:1fr}.sidebar{position:static}.content-grid,.operations-bar,.kpi-strip{grid-template-columns:1fr}.case-row{grid-template-columns:70px 1fr;gap:6px;padding:10px}.case-row.header{display:none}}